Not sure if I need Physiotherapy or Sports Massage?
This is a question that we get asked a lot. Our experienced sports massage therapists offer deep tissue massage but they do not offer a diagnosis of what the problem is and is some cases sports massage could cause further damage to an acute injury. If you have an injury that is not settling or is acute then you would need to see one of our physiotherapists so they can get to the root of the problem with a diagnosis and a rehabilitation plan.
Will I get treatment when I have a Physiotherapy assessment?
Yes. The initial assessment is 45 minutes long and includes a full assessment, diagnosis of the problem, treatment and advice going forward.
How many sessions will I need?
This varies for everyone depending on the problem. At the initial assessment the physiotherapist will be able to guide you on this.
What should I wear?
You need to be in comfortable clothes for your physiotherapy or sports massage. Much of our treatment is ‘hands on’ so the physio will need to see the affected body area, this may require you to remove clothing so ensure you wear appropriate under garments or bring shorts with you. We do have changing rooms so you can change here if you need to. At all times your modesty will be respected.
How long does each treatment last?
Please see our pricing section, which outlines the time for each specific treatment, as this varies, this section can be found on our Home page.
Are the Physiotherapists’ HCPC registered?
Yes all our Physiotherapy team are HCPC registered and have many years of clinical experience between them.
What is the cost?
All the costs can be found on the pricing section of our website.
Do you treat children?
We do treat children. If the child is under 16 we will require a parent or legal guardian to attend and be in the treatment room at all times. Children cannot be left unsupervised in the clinic at any time.
Do you do home visits?
Unfortunately we do not offer home visits as a rule. Ted Le Brocq our neuro-physiotherapist may be able to offer a home visit if patients’ are unable to attend the clinic. This is dependent on your location and his existing patient list, you will be required to pay petrol costs on top of treatment for all home visits. The reception team will be able to guide you on this.
Can I speak to someone who can advise me?
Normally our reception team, who are not medically trained, can advise you who would be best to see within the clinic, if however they are unable to answer your questions then a therapist will call you back when they are free and advise you the best way forward. The clinical team will never make a diagnosis over the phone or offer treatment without assessing you.
Do I need a GP referral to attend the clinic?
No. Our therapists’ do not require a GP referral and are adequately trained to refer you to the appropriate Medical professional if we cannot help. However, your Private Medical Insurer may require you to see your GP prior to authorising your treatment, please check beforehand with your PMI before making your appointment.
Do you treat NHS patients?
No. We only treat private paying clients who are self-funding or covered through their private medical insurers, with a recognised PMI.
How can I pay?
We expect payment at the end of each treatment session. We accept all major debit/credit cards other than AMEX. We no longer except cheque payments other than in exceptional circumstances.
Can I go through my Private Medical Insurance?
Yes you can. All of our physiotherapists are registered with all the major private medical insurance companies. If your insurance is with AXA PPP, BUPA, Aviva, Cigna or Exeter Family Friendly we can invoice them directly on your behalf.
You will need to have your treatment authorised prior to your initial assessment. If you do not bring an authorisation number to the appointment you will be expected to pay.
You will also always be expected to pay any excess on your treatment directly to the clinic. If you have private medical insurance that is not with one of the main companies from the list above you will need to pay for treatment up front. We will then print you out a receipt on headed paper so that you can claim it back directly from your insurer.
Making an appointment
How do I make an appointment?
What is your cancellation policy?
You will receive a text to confirm your appointment 24 hours prior, provided we have a mobile phone number for you. A charge will be made for unattended appointments or cancellations of less than 24 hours notice, unless there is a valid reason. The cancellation charge is £30. Please also be aware that Insurance companies do not pay cancellation fees so this charge will fall to you.
What are your opening times?
We are open Monday through to Saturday lunchtime and the specific hours are found on the Home page of our website.
Parking and Access
Where are you – is it easy to find?
We are located in Stoneham Lane in Eastleigh, close to both the M27 and the M3. A map and directions can be found under the Contact Us section of the website. If you are still unsure then the reception team will be more than happy to give detailed instructions over the phone at the time of booking an appointment.
Is there parking available?
We have plenty of free parking on site so this will never be an issue. We also have dedicated disabled parking in front of the clinic.
Do you have wheelchair access?
Yes we have wheelchair access and a lift to access the upstairs treatment area.